Our FMCG products are essentials so we're still operational
With the latest news that Auckland is back in Level 3 we just wanted to give you a quick update to assure you that we're here, still operational, so you'll still have access to our great products.
Online, phone and email orders only
We have discouraged pick-ups from our warehouse for some time. Please note that, inline with the latest government announcement, this will be strictly enforced. Your orders will continue to be filled and shipped by our usual courier service.
Supermarket orders will be prioritised
Please understand that we will be prioritising key FMCG resellers, like the supermarkets, should they experience high demand. But rest assured, we're in a good stock situation, and we'll keep all other orders going out too.
If couriers come under pressure, please be patient
Last time we moved through the COVID response levels, we saw our courier services come under pressure. We're not aware of any delays currently but if they do arise we'll keep you in the loop.
We're just a phone call away
Our friendly customer support staff will continue to be at the end of the phone should you need to discuss anything.
We wish you all the very best. Keep well, be kind, and we look forward to continuing our business with you.
The Ecobags NZ Team